Returns & Refunds

Tell us within 7 days of delivery and we will collect it and either replace it or refund you in full — your choice. We pay the return delivery cost in this case.

Please send us a photo on WhatsApp if you can. It usually saves a trip and gets your replacement moving the same day.

You can return an item within 7 days of delivery for a refund, as long as it is:

• unused and in resaleable condition,
• in its original packaging, with any seals unbroken, and
• complete, including every accessory and case it came with.

For change-of-mind returns the return delivery cost is yours. You are also welcome to bring it back to the shop instead, which costs you nothing.

• Tools that have been used, marked, or fitted
• Items returned incomplete or without their packaging
• Consumables that have been opened — blades, drill bits, abrasive discs and similar
• Items specially ordered or imported for you, unless they are faulty

We do not offer a warranty on our tools. Once a tool has been used, we cannot take it back because it has worn out, stopped working or been damaged in use. The 7-day cover above — for items that arrive faulty, damaged or wrong — is a separate thing and does apply.

1. Call or WhatsApp us on 077 111 8880 with your order number and what is wrong.
2. We will tell you whether to send it back or bring it in.
3. Pack it with everything it came with, and include your order number in the parcel.

Please do not send anything back before speaking to us — unannounced parcels are easy to lose track of, and we may not be able to identify who sent them.

Once we have the item back and have checked it, we refund you within 7 working days.

• If you paid by bank transfer, we transfer the money back to the account it came from. Tell us if you need it sent somewhere else.
• If you paid cash on delivery, we refund by bank transfer to an account you give us, or in cash at the shop.

We refund the price you paid for the goods. The courier's original delivery charge is paid by you directly to them and is not ours to refund — except where the item was faulty or wrong, in which case we will cover it.

You can cancel at any point before your order is dispatched, for any reason, at no cost. If you had already paid, we refund you in full. Just call or WhatsApp 077 111 8880 with your order number.

Please talk to us first — most problems are a five-minute phone call. If we cannot agree, you keep every right you have under Sri Lankan consumer law, including the right to complain to the Consumer Affairs Authority.